Privacy Policy
Last Updated: January 2024
Aurora-Starling ("we", "our", or "us") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following types of personal information:
- Contact details including name, email address, postal address, and organisation affiliation
- Enquiry information including service interests, project descriptions, and timeline preferences
- Technical data including IP address, browser type, device information, and pages visited
- Communication records including correspondence with our team
2. How We Collect Information
We collect personal information through:
- Contact forms submitted on our website
- Direct correspondence via email
- Consultations and project engagements
- Cookies and similar tracking technologies
3. Purpose of Collection
We use your personal information to:
- Respond to enquiries and provide information about our services
- Deliver cultural heritage consultancy services
- Improve our website and service offerings
- Comply with legal obligations
- Communicate updates relevant to your interests
4. Disclosure of Information
We may share your personal information with:
- Service providers who assist with our operations (website hosting, email services)
- Professional advisers including lawyers and accountants
- Government authorities where required by law
- Community partners with your consent for project-related purposes
We do not sell, rent, or trade personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure server infrastructure, encrypted communications, and restricted access protocols.
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry records are typically retained for three years following our last interaction unless ongoing project work requires longer retention.
7. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal obligations)
- Opt out of marketing communications
- Lodge a complaint regarding our handling of your information
8. Cookies
Our website uses cookies to enhance user experience and analyse site traffic. For detailed information about our use of cookies, please refer to our Cookies Policy.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our handling of personal information, please contact us at:
Aurora-Starling
Level 4, 285 La Trobe Street
Melbourne VIC 3000
Australia
Email: [email protected]
12. Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us in writing. We will investigate and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).